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Title:	2013 Customer Satisfaction.pdf
Summary:	James Walker & Co. Ltd
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Handle:	Document-1201028
Owner:	Wilson, Matthew (User-1448, matthew.wilson:JW-UK)^DS
Create Date:	Wednesday, 9 October 2013 11:25:23 AM BST
Modified Date:	Wednesday, 9 October 2013 11:25:23 AM BST
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Abstract:	4 5 6 7 8 9 10 Honesty/openness when things go wrong Clear points of contact Understanding your business needs Integrity of supplier Reacting to emergency situations Responsiveness of staff Keeping promises and commitments Reliability of delivery Product performance Product quality Quality Assurance regimes, for example ISO 9001 Value for money Helpfulness of staff Lead time Expertise of staff Clarity of pricing Competitiveness of price Provision of information on order delivery Ease of ordering ...
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Content Type:	Adobe Portable Document Format (.pdf) - application/pdf
File name:	2013 Customer Satisfaction.pdf
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Max Versions:	10
Size:	150535
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Appears In:	James Walker & Co Ld Customer Satisfaction Surveys
Preferred Version:	2013 Customer Satisfaction.pdf